Refund policy

We want your order to feel personal, accurate, and thoughtfully made. Please review the policy below before placing an order.

Custom graduation stoles

Custom graduation stoles are made to order and personalized for each customer. Because materials, design time, and construction are reserved for your project, custom orders are final sale once the design has been confirmed or work has begun.

If you need to cancel a custom stole order, contact us as soon as possible at expria.souk@gmail.com. If work has not started and materials have not been purchased, we may be able to cancel or adjust the order and refund the eligible amount to the original payment method. Rush fees, design fees, and costs already committed to materials or production may be non-refundable.

Upcycled garments and ready-to-ship items

All upcycled garments and ready-to-ship items are final sale. Due to the one-of-a-kind nature of these pieces and the limited inventory of my small business, I am unable to accept returns, exchanges, or cancellations due to fit, change of mind, or personal preference.

Please carefully review the item description, measurements, photos, and any listed condition details before purchasing. I’m always happy to answer questions or provide additional measurements before you place your order.

If your order arrives damaged or you receive the wrong item, please contact me within 7 days of delivery with photos of the issue. I’ll work with you to make it right.

Customized, altered, worn, washed, discounted, and otherwise marked final sale are not eligible for return or exchange.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email expria.souk@gmail.com within 7 days of delivery with your order number and photos so we can review the issue and make it right.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Original shipping charges are non-refundable unless the return is due to our error. Your bank or payment provider may need additional time to post the refund.