Shipping policy

Ready-to-ship Upcycles

Upcycles are already made and normally leave our studio within 1–3 business days, excluding weekends and holidays. You’ll receive tracking information when your order ships.

Custom graduation stoles

Custom stoles follow the production week selected during checkout. Your need-by date must be at least three weeks after the day you order so Expria has time to make and ship your stole. Production and delivery estimates can change if required order details are incomplete, materials become unavailable, or a carrier is delayed.

Shipping rates and destinations

Available domestic and international shipping services, prices, and estimated transit times are calculated at checkout. International customers are responsible for duties, taxes, or import fees unless checkout specifically shows those costs as prepaid.

Shipping addresses

Please review your shipping address before placing your order. If you notice an error, email expria.souk@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has been fulfilled.

Delayed, lost, damaged, or incorrect packages

Once a package has been accepted by the shipping carrier, transit delays are outside Expria’s direct control. Packages are insured, so if tracking is delayed or a package appears lost, email expria.souk@gmail.com with your order number and we can start a carrier claim and review the available options together.

If your order arrives damaged or incorrect, email expria.souk@gmail.com within 7 days of delivery with your order number and photos.

Contact

Questions about shipping can be sent to expria.souk@gmail.com.